Kindness for your mind
The Gentle Reset Companion App — Help & Access
A simple guide to help you access your Companion App, create your account, verify your email and save the app to your device.
The Companion App is a web app, so you do not download it from the Apple App Store or Google Play.
Once you have completed your setup, you can save the Gentle Reset wave icon to your phone, tablet or computer for easy access.
1. After you purchase the Companion App
After your purchase, you will first receive an order confirmation email confirming your purchase.
You will then receive a second email:
Your Gentle Reset Companion App access is ready
If you cannot see either email, please check your Inbox, Junk and Spam folders.
2. Open your Companion App access email
Open the email titled:
Your Gentle Reset Companion App access is ready
Tap or click:
Open the Companion App
This will take you to The Gentle Reset Companion App.
3. Sign in or create your account
Tap or click:
Sign in or create account
If you have already created your account, enter your email address and password and choose Sign in.
If this is your first time, choose:
Create one
4. Create your account
Enter your email address.
Important: You must use the same email address you used when you purchased the Companion App. A different email address will not work.
Create your password.
Your password must be at least 8 characters and include:
an uppercase letter
a lowercase letter
a number
a special character
Read the age confirmation and the Terms of Use linked below the form for the full 18+ requirement.
Then tick the box:
I confirm that I am 18 years of age or older and have read the Terms of Use.
Tap or click:
Create account
5. Verify your email address
After creating your account, you will receive an email asking you to verify your email address.
Open the verification email and click the verification link.
If you cannot see the email, please check your Junk or Spam folder.
After clicking the verification link, you will see a confirmation message.
Tap or click Next to return to the Companion App.
6. Sign in to your Companion App
Enter:
the same email address you used when you purchased the Companion App
and
the password you created
Then tap or click:
Sign in
Once signed in, your purchased Companion App access should connect automatically.
Save the Companion App to your device
Once you have signed in successfully, we recommend saving the Companion App to your device straight away.
This means you will not need to search through old emails each time you want to use it.
iPhone
For the easiest setup, use Safari.
While the Companion App is open in Safari:
Tap the Share button.
It looks like a square with an arrow pointing upward.Depending on your Safari layout, the Share button may appear at the bottom of the screen or inside the Safari menu.
Scroll down until you see Add to Home Screen.
If you see Open as Web App, leave this turned on.
Tap Add in the top-right corner.
The Gentle Reset wave icon should now appear on your iPhone Home Screen.
Next time you want to use the Companion App, simply tap the wave icon.
Forgot to add the app to your iPhone?
Open Safari.
Go to:
Sign in if needed.
Tap the Share button.
Scroll down and tap:
Add to Home Screen
Then tap:
Add
The Gentle Reset wave icon should now appear on your Home Screen.
Android phone or tablet
While the Companion App is open:
Tap the three dots in the top far-right corner of your screen.
Look for the option to install or create a shortcut.
If Install this app says the app cannot be installed, choose:
Create shortcut
Tap:
Add
When Add to Home screen appears, tap:
Add
The Gentle Reset wave icon should now appear on your Home Screen.
Next time you want to use the Companion App, simply tap the wave icon.
Windows laptop or computer
You can save the Companion App for quick access in Microsoft Edge.
Open:
Save it as a Favourite
Click the three dots in the top-right corner.
Choose:
Favourites
Then click the star with the plus sign to save the Companion App.
Pin the Companion App to your taskbar
For even quicker access:
Click the three dots in the top-right corner.
Scroll down and choose:
More tools
The left Menu will show:
Pin to Task Bar or Pin to Start menu
If Microsoft Edge asks whether you would like to pin The Gentle Reset to your taskbar, choose:
Yes
The Gentle Reset wave icon should then appear in your taskbar or start menu with your other apps.
Apple Mac computer
On a Mac using Safari, open:
Sign in if needed.
In Safari, choose:
File → Add to Dock
You may also be able to use:
Share → Add to Dock
Follow the prompts to add The Gentle Reset.
The Companion App can then be opened more easily from your Dock.
Need help?
I didn’t receive my Companion App access email
Please check your:
Inbox, Junk and Spam folders.
Look for:
Your Gentle Reset Companion App access is ready
My account says I do not have Companion App access
Please make sure you are using the same email address you used when you purchased the Companion App.
A different email address will not connect to your purchased access.
I verified my email but I still cannot sign in
Make sure you completed the email verification process first.
If you cannot find the verification email, check your Junk or Spam folder.
Then return to the Companion App and sign in again.
I forgot my password
On the Sign In page, tap or click:
Forgotten your password?
Then follow the instructions sent to your email address.
Check your Junk or Spam folder if the email does not appear in your Inbox.
I forgot to save the app to my device
That is okay.
Go to:
Sign in if needed, then follow the instructions above for your device.
Easy access next time
Once the Gentle Reset wave icon is saved to your device, you can simply tap or click the icon whenever you want to use the Companion App.
No need to search through your emails again.
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